Our team of account representatives understands that our customers are very important for us. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions we sell are subject to a manufacturer’s warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems. To obtain information regarding manufacturer’s warranties, please, contact us at the following e-mail address, returns@usandp.com or call us: (212) 307-4828.
DAMAGED SHIPMENTS.
If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
Non-Defective Product Return. Customers may return most non-defective items (subject to manufacturer’s return policy) to us within 30 days of invoice, either for credit or exchange. An automatic 15% restocking fee applies to all such returns. All shipping, packaging, handling and related charges are not refundable.
How to Return Products.
Obtaining an RA Number: Please contact either your account executive or the Customer Service Department by phone at (212) 07-4828 within 30 days of purchase for a Return Authorization (RA) number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RA, customers are given 15 days to return the product. Original shipping, handling, packaging and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer.
SATISFACTION GUARANTEE
If you’re not satisfied with your purchase, simply call us within 30 days of your original order date and we’ll make it right or give you your money back.