United Services and Products is committed to providing timely and reliable delivery of all orders. Please review the information below regarding processing times, shipping methods, and delivery expectations.

Order Processing

• Orders for in-stock items are typically processed and shipped within 24 to 48 hours, Monday through Friday, if placed by 6:00 PM Eastern Time (excluding holidays).
• Orders placed after 6:00 PM Eastern Time, on weekends, or on holidays will be processed on the next business day.

Estimated Delivery Times

• Contiguous United States: 3–7 business days
• Hawaii, Alaska, and Puerto Rico: 5–7 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Restrictions

• We do not ship to P.O. Boxes.
• Expedited shipping options may be available upon request. Additional charges may apply.

Shipping Costs and International Orders

Shipping costs are calculated based on the destination, shipping method, and order size.

• Canada: A surcharge may apply to cover duties, taxes, and import fees.
• Other International Destinations: Additional shipping fees, duties, taxes, and customs charges may apply and are the responsibility of the customer unless otherwise stated.

All applicable shipping charges will be displayed at checkout before your order is finalized.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Please ensure your contact information is accurate to receive updates.

Delays and Unforeseen Circumstances

Delivery times may be affected by factors beyond our control, including but not limited to weather conditions, carrier delays, customs processing, or other unforeseen events. While we make every effort to meet estimated delivery timelines, we do not guarantee delivery dates.

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Returns and Refunds

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

Return Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, in their original condition, and in the original packaging.
• A copy of the original packing slip or proof of purchase must be included.

Returns and Exchanges

• Eligible items may be returned for a refund, exchange, or store credit.
• Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

Return Address

United Services and Products, Corp.
Attn: Merchandise Return Department
P.O. Box 20260
New York, NY 10001
United States

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original method of payment within a reasonable number of business days. Processing times may vary depending on your financial institution.

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Contact Information

If you have any questions regarding shipping, returns, or your order, please contact our Customer Service Team:

Phone: (212) 307-4828
Email: info@usandp.com